An attractive design with matching headboard and foot end and wooden ends.
Perfect for a modern bedroom, the Orion Bed Frame has an attractive design with a matching headboard and foot end as well as contrasting wood ends. Available in two different size to suit individual requirements.
Perfect for a modern bedroom, the orion bed frame has an attractive design with a matching headboard and foot end as well as contrasting wood ends. Available in two different size to suit individual requirements.
Product materials
Metal, metal tube slats, wooden headboard/footboard caps
An attractive design with matching headboard and foot end and wooden ends.
Perfect for a modern bedroom, the Orion Bed Frame has an attractive design with a matching headboard and foot end as well as contrasting wood ends. Available in two different size to suit individual requirements.
An attractive design with matching headboard and foot end and wooden ends.
Perfect for a modern bedroom, the Orion Bed Frame has an attractive design with a matching headboard and foot end as well as contrasting wood ends. Available in two different size to suit individual requirements.
A wooden shaker style bed frame with a high foot end, available in several different finishes.
The Monaco High Foot End Bed Frame offers the best in modest yet stylish bedroom design. Utilising the functional and timeless Shaker style aesthetic allows for further emphasis to be placed on providing you with a supportive and comfortable place to sleep every night.
A solid slatted base gives you a robust but naturally supportive platform for the mattress of your choice, with the slatted nature ensuring your mattress is properly ventilated.
This strong bed frame is effortlessly effective in terms of both style and support.
A wooden shaker style bed frame with a high foot end, available in several different finishes.
The Monaco High Foot End Bed Frame offers the best in modest yet stylish bedroom design. Utilising the functional and timeless Shaker style aesthetic allows for further emphasis to be placed on providing you with a supportive and comfortable place to sleep every night.
A solid slatted base gives you a robust but naturally supportive platform for the mattress of your choice, with the slatted nature ensuring your mattress is properly ventilated.
This strong bed frame is effortlessly effective in terms of both style and support.
A wooden shaker style bed frame with a high foot end, available in several different finishes.
The Monaco High Foot End Bed Frame offers the best in modest yet stylish bedroom design. Utilising the functional and timeless Shaker style aesthetic allows for further emphasis to be placed on providing you with a supportive and comfortable place to sleep every night.
A solid slatted base gives you a robust but naturally supportive platform for the mattress of your choice, with the slatted nature ensuring your mattress is properly ventilated.
This strong bed frame is effortlessly effective in terms of both style and support.
Love my sideboard , looks lovely, I haven’t filled it but I’m sure I can manage that. The time frame was perfect and to have it built was fantastic, saves all the “ Hubby & Wifey “ drama with that I mean “ do it that way, no it won’t fit. The wife generally right....
I will definitely recommend iwfurniture, products, communication and courteous staff.
Suzie Wheatley
IW Furniture
5
2019-10-24T17:29:36+01:00
Suzie Wheatley
Love my sideboard , looks lovely, I haven’t filled it but I’m sure I can manage that. The time frame was perfect and to have it built was fantastic, saves all the “ Hubby & Wifey “ drama with that I mean “ do it that way, no it won’t fit. The wife generally right.... I will definitely recommend iwfurniture, products, communication and courteous staff.
Wayne has been great from day 1 to our latest purchase fantastic customer service, friendly, polite and helpful would highly recommend, so pleased with our purchases. Sue and Steve Martin
Susan Martin
IW Furniture
5
2020-09-22T12:39:57+01:00
Susan Martin
Wayne has been great from day 1 to our latest purchase fantastic customer service, friendly, polite and helpful would highly recommend, so pleased with our purchases. Sue and Steve Martin
My dad ordered a table and chairs from you and when it was in store to be collected I had a phone call to say it was ready for collection , I explained that my dad was ill in hospital and that I could collect , but instead you offered to deliver it to my dads home , I cannot thank you enough . That was excellent service and my dad and myself are extremely grateful for your help and service .
Many thanks
Tracey & Baz Pearce
IW Furniture
5
2019-10-14T17:56:46+01:00
Tracey & Baz Pearce
My dad ordered a table and chairs from you and when it was in store to be collected I had a phone call to say it was ready for collection , I explained that my dad was ill in hospital and that I could collect , but instead you offered to deliver it to my dads home , I cannot thank you enough . That was excellent service and my dad and myself are extremely grateful for your help and service . Many thanks
Very nice guy I bought bed room set from him and when he set it up he said there was a scratch at bottom of chest of drawers that I could nt see but he was nt happy with that and 2 weeks later phoned me to say he had ordered a replacement and could he come back to change it would definitely buy from him again
Sindy Lewis
IW Furniture
5
2019-10-16T14:29:44+01:00
Sindy Lewis
Very nice guy I bought bed room set from him and when he set it up he said there was a scratch at bottom of chest of drawers that I could nt see but he was nt happy with that and 2 weeks later phoned me to say he had ordered a replacement and could he come back to change it would definitely buy from him again
I am so so happy with the furniture and customer service i got from
wayne words can not explain. Would 100% be recommended to friends and
family !!
Jessica
IW Furniture
5
2020-11-06T09:40:41+00:00
Jessica
10/10 service !! I am so so happy with the furniture and customer service i got from wayne words can not explain. Would 100% be recommended to friends and family !!
The mattress is fantastic, we are so pleased with it and what a fantastic price, I have told everyone. It has made going to work very hard for me(LOL), as it is so comfortable, my partner is furloughed, so he is supper happy.
Marina Morey
IW Furniture
5
2020-06-09T07:38:21+01:00
Marina Morey
The mattress is fantastic, we are so pleased with it and what a fantastic price, I have told everyone. It has made going to work very hard for me(LOL), as it is so comfortable, my partner is furloughed, so he is supper happy.
Thank you to IW Furniture for their excellent service and delivery of my coffee table - it is so refreshing to do trade with a company that offers good value and exceptional customer service.
A firm that the Island can be proud of!
Lesley Bridges
IW Furniture
5
2020-05-22T21:57:24+01:00
Lesley Bridges
Thank you to IW Furniture for their excellent service and delivery of my coffee table - it is so refreshing to do trade with a company that offers good value and exceptional customer service. A firm that the Island can be proud of!
Bought for my daughters room and it fits beautifully, made really well and looks lovely. Would recommend IW Furniture they advised when delivery would be and delivered on time, very happy.
Jane Munroe
IW Furniture
5
2021-02-19T13:01:34+00:00
Jane Munroe
Bought for my daughters room and it fits beautifully, made really well and looks lovely. Would recommend IW Furniture they advised when delivery would be and delivered on time, very happy.
Really happy with bed, great quality, easy to put together and very comfortable. I wanted a bed that I could fit storage underneath,
Wayne was very helpful as the one I did order wasn't available for a couple of months so helped me choose an alternative, really happy, Thank You, would definitely recommend +++++
Jane Munroe
IW Furniture
5
2021-02-19T13:11:11+00:00
Jane Munroe
Really happy with bed, great quality, easy to put together and very comfortable. I wanted a bed that I could fit storage underneath, Wayne was very helpful as the one I did order wasn't available for a couple of months so helped me choose an alternative, really happy, Thank You, would definitely recommend +++++
Fantastic company in every way, is an exceptional company who is caring, honest and really cares for its customers. Superb service with special thanks to Wayne by keeping me informed about my order throughout the process. Thank you so much and wish you every success.
Janet Bennitt
IW Furniture
5
2021-02-10T19:21:52+00:00
Janet Bennitt
Fantastic company in every way, is an exceptional company who is caring, honest and really cares for its customers. Superb service with special thanks to Wayne by keeping me informed about my order throughout the process. Thank you so much and wish you every success.
fantastic service helpful when didn't have stock so done it asap and got it asap and delivery was amazing to would highly recommend and will be ordering again thank you
fantastic service helpful when didn't have stock so done it asap and got it asap and delivery was amazing to would highly recommend and will be ordering again thank you
Fantastic service, I have moved into a new house with no furniture. I ordered on line and was all delivered within a week. Wayne was polite, courteous and tidy. Furniture was delivered and built and put into chosen position. Lovely wardrobes and chest of drawers. I’d over-ordered and Wayne sorted out my mistake hassle free. Would recommend Wayne and the furniture his store provides. A fantastic service and good value lovely furniture all delivered to your door.
Paul Ryan
IW Furniture
5
2019-08-28T08:27:17+01:00
Paul Ryan
Fantastic service, I have moved into a new house with no furniture. I ordered on line and was all delivered within a week. Wayne was polite, courteous and tidy. Furniture was delivered and built and put into chosen position. Lovely wardrobes and chest of drawers. I’d over-ordered and Wayne sorted out my mistake hassle free. Would recommend Wayne and the furniture his store provides. A fantastic service and good value lovely furniture all delivered to your door.
https://www.iwfurniture.co.uk/testimonials/paula/
Furniture Purchase
Furniture Purchased a flat recently, my original order was for bedroom furniture, this was built, and delivered to high standard and in a timely manner.
I was impressed with the professionalism of Wayne's organisation and therefore ordered furniture for my lounge with similar results.
Very impressed with communications between myself and Wayne who answered my queries the same day.
I would have no hesitation recommending IW Furniture to others.
Roger Stephens
IW Furniture
5
2020-06-29T08:36:43+01:00
Roger Stephens
Furniture Purchased a flat recently, my original order was for bedroom furniture, this was built, and delivered to high standard and in a timely manner. I was impressed with the professionalism of Wayne's organisation and therefore ordered furniture for my lounge with similar results. Very impressed with communications between myself and Wayne who answered my queries the same day. I would have no hesitation recommending IW Furniture to others.
Excellent service and a fab range of products to choose from
Excellent service and a fab range of products to choose from, I was impressed by the excellent customer service that Wayne provided and our new bookcase looks super. I would highly recommend IW Furniture as a super IoW supplier.,
Donna Bugby-Smith
IW Furniture
5
2020-01-10T08:37:48+00:00
Donna Bugby-Smith
Excellent service and a fab range of products to choose from, I was impressed by the excellent customer service that Wayne provided and our new bookcase looks super. I would highly recommend IW Furniture as a super IoW supplier.,
Very helpful and great customer service. I discovered we had some missing tacks that evening and they brought some out to me the following day. Fantastic quality furniture - will be recommending to family and friends. My husband put the triple wardrobe together on his own - he said it would have been easier with 2 people So if you can’t afford to have it put together - the instructions are well written.
Kim prigmore
IW Furniture
5
2020-09-24T09:59:31+01:00
Kim prigmore
Very helpful and great customer service. I discovered we had some missing tacks that evening and they brought some out to me the following day. Fantastic quality furniture - will be recommending to family and friends. My husband put the triple wardrobe together on his own - he said it would have been easier with 2 people So if you can’t afford to have it put together - the instructions are well written.
Bought a bed frame for Son,very polite friendly service, no problems with delivery, arrived on time as stated when bought,will use again for future furniture items very happy son sleeping well and comfy thank you.
Tina Hart
IW Furniture
5
2020-06-30T08:37:02+01:00
Tina Hart
Bought a bed frame for Son,very polite friendly service, no problems with delivery, arrived on time as stated when bought,will use again for future furniture items very happy son sleeping well and comfy thank you.
Purchased a bed. Great deals and customer service, would highly recommend 🙂
Jenni
IW Furniture
5
2020-06-30T16:05:47+01:00
Jenni
Purchased a bed. Great deals and customer service, would highly recommend 🙂
https://www.iwfurniture.co.uk/testimonials/great/
Omg. My furniture has arrived
Omg. My furniture has arrived , and it looks awesome...hand delivered by Wayne himself. And delivery was earlier than expected.
Price was actually a lot cheaper from iw furniture than it was locally elsewhere. Am pleasantly surprised by how great the service has been from start to finish ! Have already recommended to my family members. Who are ordering from them. And have recommended to all my friends. Thanks to you Wayne of IW Furniture. Brilliant.
Mike Downes
IW Furniture
5
2019-06-07T18:38:35+01:00
Mike Downes
Omg. My furniture has arrived , and it looks awesome...hand delivered by Wayne himself. And delivery was earlier than expected. Price was actually a lot cheaper from iw furniture than it was locally elsewhere. Am pleasantly surprised by how great the service has been from start to finish ! Have already recommended to my family members. Who are ordering from them. And have recommended to all my friends. Thanks to you Wayne of IW Furniture. Brilliant.
Excellent customer service from Wayne. Hesitated a bit before ordering because the chairs were out of stock - but was kept up to date and given regular updates on the order. Chairs arrived today and I’m really pleased with them - well worth the wait and in the promised timescale
Katie
IW Furniture
5
2021-02-16T00:02:45+00:00
Katie
Excellent customer service from Wayne. Hesitated a bit before ordering because the chairs were out of stock - but was kept up to date and given regular updates on the order. Chairs arrived today and I’m really pleased with them - well worth the wait and in the promised timescale
I have recently bought many items from IW Furniture, and will certainly be buying more in the future. The products themselves are, of course, very good indeed, and very, very affordable; but it is IW Furniture's service which is truly outstanding. They have gone the extra mile to be helpful and accommodating, for which I am very grateful given that I divide my time between London and the Island, and am therefore not always readily available. Genuinely kind and considerate people, which means an awful lot. I highly recommend then, they have been a pleasure to deal with.
Anzela
IW Furniture
5
2019-11-10T20:58:11+00:00
Anzela
I have recently bought many items from IW Furniture, and will certainly be buying more in the future. The products themselves are, of course, very good indeed, and very, very affordable; but it is IW Furniture's service which is truly outstanding. They have gone the extra mile to be helpful and accommodating, for which I am very grateful given that I divide my time between London and the Island, and am therefore not always readily available. Genuinely kind and considerate people, which means an awful lot. I highly recommend then, they have been a pleasure to deal with.
We had a small problem with one of our holiday lets and needed to buy a new bed today, after calling every bed shop on the IOW Wayne at IW Furniture was the only one who had a bed in stock that could be collected that day. We paid for the bed and arranged for a man and a van to collect the bed. The man and a van never turned up leaving us and our guests without a bed, Wayne went out of his way to ensure we were not left in the dark and delivered the new bed himself and took away the old one. Exceptional service and quality from someone who really cares about their customers, I can't recommend highly enough and we will be using him for all our furniture needs from now on! Thank you very much Wayne and everyone at IW Furniture!
Justin Richards
IW Furniture
5
2020-07-07T08:39:28+01:00
Justin Richards
Exceptional service...! Going above and beyond We had a small problem with one of our holiday lets and needed to buy a new bed today, after calling every bed shop on the IOW Wayne at IW Furniture was the only one who had a bed in stock that could be collected that day. We paid for the bed and arranged for a man and a van to collect the bed. The man and a van never turned up leaving us and our guests without a bed, Wayne went out of his way to ensure we were not left in the dark and delivered the new bed himself and took away the old one. Exceptional service and quality from someone who really cares about their customers, I can't recommend highly enough and we will be using him for all our furniture needs from now on! Thank you very much Wayne and everyone at IW Furniture!
Bought a new bed for my daughter and the lady in the shop and Wayne, the owner, are both lovely. There is some great stuff in there, a fraction of the price of other places. Please, give them a go!
Graeme Egerton
IW Furniture
5
2020-07-29T08:22:08+01:00
Graeme Egerton
A happy customer Bought a new bed for my daughter and the lady in the shop and Wayne, the owner, are both lovely. There is some great stuff in there, a fraction of the price of other places. Please, give them a go!
IWFurniture is a great company. I had an issue with my order as a result of a third party mistake. Wayne is probably one of the most professional & polite persons' who displays excellent communication skills & works tirelessy to get the outcome the customer desires. I would most definitely recommend buying from IWFurniture.
Steven Carroll
IW Furniture
5
2020-07-29T08:23:08+01:00
Steven Carroll
Great Company! IWFurniture is a great company. I had an issue with my order as a result of a third party mistake. Wayne is probably one of the most professional & polite persons' who displays excellent communication skills & works tirelessy to get the outcome the customer desires. I would most definitely recommend buying from IWFurniture.
After hunting for a dressing table that would fit the small space I had I came across iw furniture, I was wary of using a name I didn’t know but emailed for information and Wayne came straight back to me, I placed my order on Tuesday and I arrived on Thursday, super easy to build up and now looks fab, thanks Wayne your company is amazing
Jan
IW Furniture
5
2021-01-25T11:42:18+00:00
Jan
Nevada dressing table, After hunting for a dressing table that would fit the small space I had I came across iw furniture, I was wary of using a name I didn’t know but emailed for information and Wayne came straight back to me, I placed my order on Tuesday and I arrived on Thursday, super easy to build up and now looks fab, thanks Wayne your company is amazing
Love our furniture. Wayne was really helpful when ordering, kept me up to date with delivery and built the items too which saved me a massive job.
Have used this company twice now and & experienced the same high level of customer service. Can't fault the furniture or Wayne.
Sarah
IW Furniture
5
2020-07-08T09:52:03+01:00
Sarah
Fantastic! Love our furniture. Wayne was really helpful when ordering, kept me up to date with delivery and built the items too which saved me a massive job. Have used this company twice now and & experienced the same high level of customer service. Can't fault the furniture or Wayne.
Great service and highly efficient, the furniture was exactly what we wanted and the quality of the sofa is amazing. Very, very happy with everything, and will probably be ordering some other bits and pieces. Highly recommended.
Sarah
IW Furniture
5
2019-11-14T09:31:16+00:00
Sarah
Great service and highly efficient, the furniture was exactly what we wanted and the quality of the sofa is amazing. Very, very happy with everything, and will probably be ordering some other bits and pieces. Highly recommended.
We spent weeks looking for a new bed, before being suggested to look here. The bed we found was the exact same we'd seen else where, for twice the price. So of course we had to purchase it! Correspondence with the business was very easy and well received. I will definitely be recommending you guys!
Berenice wiper
IW Furniture
5
2020-02-04T15:13:23+00:00
Berenice wiper
We spent weeks looking for a new bed, before being suggested to look here. The bed we found was the exact same we'd seen else where, for twice the price. So of course we had to purchase it! Correspondence with the business was very easy and well received. I will definitely be recommending you guys!
Like most people around the country buying on line. We don’t always get the best service. Not on the case here. From first contact to the point of delivery. Absolutely 1st Class . Wayne Rose went above and beyond your normal service level. Very impressed. The tables arrived on time and are perfect. customer satisfaction
Donald McInnes
IW Furniture
5
2021-01-25T17:59:26+00:00
Donald McInnes
Nest of Tables Like most people around the country buying on line. We don’t always get the best service. Not on the case here. From first contact to the point of delivery. Absolutely 1st Class . Wayne Rose went above and beyond your normal service level. Very impressed. The tables arrived on time and are perfect. customer satisfaction
Corona vintage drop leaf table and stools, I received my item a few days and now have it built. I’m so pleased with the unit, it’s perfect as a breakfast bar in my kitchen. I waited a while for delivery as it is a new production item, but communication was very good in regards manufacturing times and expected delivery time.
Thank you
One happy customer
Adriana
IW Furniture
5
2019-08-09T14:56:47+01:00
Adriana
Corona vintage drop leaf table and stools, I received my item a few days and now have it built. I’m so pleased with the unit, it’s perfect as a breakfast bar in my kitchen. I waited a while for delivery as it is a new production item, but communication was very good in regards manufacturing times and expected delivery time. Thank you One happy customer
I could not believe the excellent service I have received. Our sofa arrived exactly on time and very kindly assembled for me. First class service all the way.
Peter Hard
IW Furniture
5
2020-07-10T12:46:30+01:00
Peter Hard
Ashley Sofa I could not believe the excellent service I have received. Our sofa arrived exactly on time and very kindly assembled for me. First class service all the way.
Fantastic service from ordering, delivery & building the furniture for us. Delivery was quick, they brought it into the house at a time we were home from work and came back to build the double bed & cabinets up for us once we had cleared the bedroom of the old furniture, again in the evening after work. Superb service & such nice, friendly & helpful people. Will definitely be ordering again. Thank you x
Eileen Theresa Punter
IW Furniture
5
2019-11-15T08:20:36+00:00
Eileen Theresa Punter
Fantastic service from ordering, delivery & building the furniture for us. Delivery was quick, they brought it into the house at a time we were home from work and came back to build the double bed & cabinets up for us once we had cleared the bedroom of the old furniture, again in the evening after work. Superb service & such nice, friendly & helpful people. Will definitely be ordering again. Thank you x
Our dining table broke on the Sunday before Christmas. IW Furniture were very helpful, answering messages online and in person at the store. A new table (and chairs!) were delivered by the Tuesday, great service
Kat Murdoch
IW Furniture
5
2021-01-28T19:40:57+00:00
Kat Murdoch
Our dining table broke on the Sunday before Christmas. IW Furniture were very helpful, answering messages online and in person at the store. A new table (and chairs!) were delivered by the Tuesday, great service
It's 9.45 pm and Wayne just left, he wanted to make sure I got the goods today. Can't rate this guy highly enough, he went above and beyond. Prices best I have found for same items.
Norman Dalgetti
IW Furniture
5
2020-08-24T02:20:33+01:00
Norman Dalgetti
EXCELLENT EXCELLENT SERVICE! It's 9.45 pm and Wayne just left, he wanted to make sure I got the goods today. Can't rate this guy highly enough, he went above and beyond. Prices best I have found for same items.
Excellent service, Wayne is very polite and professional. Really pleased with the wardrobe we purchased. Quality product, very efficient service we will definitely be ordering from there in the future.
Christine Garner
IW Furniture
5
2019-12-10T08:06:35+00:00
Christine Garner
Excellent service, Wayne is very polite and professional. Really pleased with the wardrobe we purchased. Quality product, very efficient service we will definitely be ordering from there in the future.
Excellent wardrobe purchased and installed in under a week, superb customer service and for a small charge puts it all together as well cannot recommend this company enough
Tracey Mason
IW Furniture
5
2019-12-13T18:32:03+00:00
Tracey Mason
Excellent wardrobe purchased and installed in under a week, superb customer service and for a small charge puts it all together as well cannot recommend this company enough
fantastic service from choosing to being delivered and put together Wayne is a lovely guy nothing is too much trouble he arranged for all of our things to be delivered and then he put them up for us on our actual moving day and spent all day assembling even coming back the next day to finish amazing service and superb quality and price I can see many more visits on the horizon very highly recommend
fantastic service from choosing to being delivered and put together Wayne is a lovely guy nothing is too much trouble he arranged for all of our things to be delivered and then he put them up for us on our actual moving day and spent all day assembling even coming back the next day to finish amazing service and superb quality and price I can see many more visits on the horizon very highly recommend
Excellent service. Wayne kept us informed of the status of our order throughout and we cannot fault anything. Our wardrobes are assembled and look lovely. We would certainly recommend this company.
Robert Payne
IW Furniture
5
2020-09-18T10:35:00+01:00
Robert Payne
Excellent service. Wayne kept us informed of the status of our order throughout and we cannot fault anything. Our wardrobes are assembled and look lovely. We would certainly recommend this company.
I love this company. The furniture I bought here is perfect for my needs. It is well-made, and what I needed was in stock. In fact, I went back for more for my second bedroom. Wayne did a fantastic job on delivery dates and times and putting every together for me. It was the equivalent of having custom made furniture! He is so professional. If anyone wants to have a personal and professional experience over buying furniture I cannot rate this company more highly. Truly, I cannot begin to praise Wayne (& Amy, his showroom manager) enough. She was incredibly helpful over measurements etc. It has been a joy to deal with this company. I have shopped for furniture all over the world (I just came back from living in the USA after 55 years) and the personal attention of this experience tops any other!
Caryl Wilkie-McNiff
IW Furniture
5
2020-12-17T19:45:34+00:00
Caryl Wilkie-McNiff
I love this company. The furniture I bought here is perfect for my needs. It is well-made, and what I needed was in stock. In fact, I went back for more for my second bedroom. Wayne did a fantastic job on delivery dates and times and putting every together for me. It was the equivalent of having custom made furniture! He is so professional. If anyone wants to have a personal and professional experience over buying furniture I cannot rate this company more highly. Truly, I cannot begin to praise Wayne (& Amy, his showroom manager) enough. She was incredibly helpful over measurements etc. It has been a joy to deal with this company. I have shopped for furniture all over the world (I just came back from living in the USA after 55 years) and the personal attention of this experience tops any other!
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.AcceptRejectRead More
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
customer satisfaction
